e-Emphasys eService Virtual Assistant (eVA)
eVA: Cutting-Edge AI Technology Your Technicians Can Depend On
This intuitive, user-friendly application helps technicians diagnose and repair problems quickly and efficiently, increasing technician productivity and reducing training time.
In today’s world, the number one issue facing dealers is the shortage of skilled Service technicians. The eService Virtual Assistant (eVA) reduces this problem by bridging the gap between skills and experience with cutting-edge Artificial Intelligence and Machine Learning technology. eVA provides guided troubleshooting and suggested parts requirements, and assigns probability based on knowledge gained from historical work order activities. The more you rely on eVA, the smarter and more reliable it becomes, leveraging Machine Learning to increase accuracy and profitability. eVA provides intelligent insight on job data for repairs, including parts, time and skill requirements, for standard and non-standard tasks which may not be provided by OEM’s. Drawing on the accumulated knowledge of your technicians, eVA provides a Service knowledge base that turns decades of experience into actionable insight.